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FAQ

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Faq

Asked Any Questions

How Secure Is Online Banking With Your Platform?
We use industry-standard encryption (256-bit SSL) and multi-factor authentication (MFA) to protect your account and personal data.
  • Real-time fraud monitoring
  • Automatic logout after inactivity
  • Login alerts via SMS/email
Example: If someone tries to log in from an unknown device, you’ll be immediately notified and required to verify your identity.
Submitting a refund request is simple:
  1. Log into your account and go to the "Transaction History" section.
  2. Select the transaction you want refunded.
  3. Click “Request Refund” and provide a reason with any supporting documents.
  4. Our team will review it within 24–48 hours.
Example: If you were charged twice for the same transaction, you can attach a screenshot, and we’ll process the refund automatically if verified.
The time depends on the payment method and the merchant’s response:
  • Card Payments: 3–7 business days
  • Bank Transfers: 2–5 business days
  • Wallet Transfers: Within 24 hours
Tip: For faster refunds, ensure you provide accurate transaction IDs and any dispute evidence.
If you've sent money to the wrong account, report it immediately via the “Dispute Transaction” button in your transaction history.
  • We will attempt to reverse the transfer
  • If the receiver is cooperative, funds are returned quickly
  • If not, we escalate through official banking channels
Example: If you typed an incorrect digit in the account number, our system flags it and allows quick reporting for reversal.
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